- The stages from a conflict to an act of violence
- Why insults are not trivial
- Illustrative examples of successful de-escalation
- Protection of others and oneself in case of escalation
- The right way to deal with threats More info
7 Course Chapters
Every course module you find here can be used as a short learning unit – also called Learning Nugget. Do you have any questions about the course content? – We would be glad to help you.
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Mastering De-Escalation
Learn to defuse conflicts through de-escalation and prevent worse.
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Rampage - Violence in the Workplace
Flee, hide, or fight? Learn what to do in the event of a rampage.
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Predictive Profiling in Retail
This module makes you a specialist when it comes to recognizing suspicious behavior and thwarting crimes.
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Safety for Families
Protecting families from harm - for this, risks must be understood.
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Mastering de-escalation: the right behaviors for personal safety in the workplace.
Conflicts in the workplace can lead to unpleasant situations that can affect employees' well-being and negatively impact a company's productivity. Effective de-escalation is therefore of great importance to defuse conflicts and ensure personal safety.
Escalation ladder: early intervention
An escalation ladder can serve as a guide to identify conflicts early and respond appropriately. Starting with preventative measures such as clear communication and conflict avoidance, employees should be able to resolve conflicts at the first stage before they escalate.
Proper behaviors: Stay calm and act empathically
In conflict situations, it is important to remain calm and act empathically. Active listening and understanding others' points of view can promote constructive dialogue. Avoiding personal attacks and staying focused on the issue of the conflict help de-escalate the situation.
Companies should offer regular training and workshops to educate employees in these behaviors. A positive work climate in which openness and respect are encouraged can also help minimize conflict.
