- The stages from a conflict to an act of violence
- Why insults are not trivial
- Illustrative examples of successful de-escalation
- Protection of others and oneself in case of escalation
- The right way to deal with threats More info
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Mastering de-escalation: the right behaviors for personal safety in the workplace.
Conflicts in the workplace can lead to unpleasant situations that can affect employees' well-being and negatively impact a company's productivity. Effective de-escalation is therefore of great importance to defuse conflicts and ensure personal safety.
Escalation ladder: early intervention
An escalation ladder can serve as a guide to identify conflicts early and respond appropriately. Starting with preventative measures such as clear communication and conflict avoidance, employees should be able to resolve conflicts at the first stage before they escalate.
Proper behaviors: Stay calm and act empathically
In conflict situations, it is important to remain calm and act empathically. Active listening and understanding others' points of view can promote constructive dialogue. Avoiding personal attacks and staying focused on the issue of the conflict help de-escalate the situation.
Companies should offer regular training and workshops to educate employees in these behaviors. A positive work climate in which openness and respect are encouraged can also help minimize conflict.