A dismissal with consequences - the example of an offended employee shows a conflict situation with a high potential for danger.

Conflicts between people are completely normal and a part of everyday life. This section explains why conflicts in the workplace nevertheless lead to violence in some cases.

In contrast to threats, physical violence usually develops slowly. The escalation ladder describes the stages that precede an attack.

Violence not only affects the individuals affected, but also has an impact on the entire company. The diverse effects are described in this chapter.

Three case studies make it impressively clear that de-escalation can be the right strategy in a wide variety of situations.