Case studies are used to illustrate which generational conflicts are common and what causes them.  

What is multigenerational management, why is it important for managers, and what is a generation anyway? The answers to these questions are part of this course chapter.  

This part of the course illustrates in an interactive way and with numerous examples what values of people are significantly influenced by and how they contribute to the shaping of generations. 

The "Baby Boomer", "X", "Y" and "Z" generations are illustrated using various criteria, e.g. "working in a team", and associated PDF overviews are made available for download. 

How can generational differences be bridged and a cross-generational workforce be motivated? This course chapter provides managers with helpful tips, which are also provided as a handout. 

At this point, the next most important generation, Generation Alpha, is introduced, and with it, more important topics for managers.