Anxiety, fear and defensiveness are some of the most common reactions to feedback. This course chapter explains why this is and how you can manage to deal with criticism calmly.

How do I give feedback correctly? This course section presents a guide to the principles and four simple steps for constructive feedback.

The chain reaction that regular positive feedback sets in motion and how it ripples throughout the organization is shown.

Three real case studies show the effects of a lived feedback culture in the company.

In open feedback cultures, feedback can come from anywhere. The most important rule in cross-hierarchical feedback is explained.