- Finding out the interests and concerns of your conversational partner
- Creating a pleasant atmosphere for the conversation
- Tact and sensitivity, even with difficult topics
- Knowing when to communicate on the relational or the factual level.
- Continuously improving your conversational skills More info
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The Art of Conversation: Successful Communication in the Workplace.
Effective communication is the key to success in any organization. Tactical conversation management is a proven method for making workplace conversations successful and resolving conflicts. Here are two important aspects of tactical conversation that can help companies and employees improve their communication skills.
Create a positive conversational atmosphere
A positive conversational atmosphere is critical to successful conversations. Companies should ensure that an open and respectful environment is created where employees can freely express their opinions and concerns. An atmosphere of trust and openness promotes constructive exchange and enables better collaboration.
Use the 7-phase model of conversation management
The 7-Phase Model of Conversation Leadership offers a structured approach to conducting conversations in a goal-oriented manner. From preparation to getting started to finding solutions and concluding the conversation, the model ensures that important aspects are not overlooked. By applying this model, companies and employees can conduct effective conversations and achieve better results.