- Finding out the interests and concerns of your conversational partner
- Creating a pleasant atmosphere for the conversation
- Tact and sensitivity, even with difficult topics
- Knowing when to communicate on the relational or the factual level.
- Continuously improving your conversational skills More info
7 Course Chapters
Every course module you find here can be used as a short learning unit – also called Learning Nugget. Do you have any questions about the course content? – We would be glad to help you.
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