A well-planned conversation reduces your own stress and the stress of the person you are talking to. This course chapter presents the 3 steps of a thorough preparation.

The welcome phase is the phase that can influence the entire course of an interview. At this point, you will learn how to make a positive first impression.

The warm-up phase has a high tactical value for leading the conversation. How a positive relationship level can be established and which topics are suitable for this is explained.

There are some important principles to consider for the factual content phase. The appropriate interview techniques are explained in this part of the course.

The seemingly simple and logical cool-down phase also has its tactical challenges. Here's how to make a smooth transition back to the relationship level.

The last impression is often remembered. This course chapter shows how to end the conversation in a mindful and engaging way.

By following up, the conversation can be reflected upon. At this point, you will find valuable reflection questions that will help to continuously improve your own conversational skills.