The crisis response room serves as an operations center during crises. This course chapter describes what happens behind those doors.

Communication is an essential factor in managing a crisis. Who needs to be informed is shown at this point.

The priority in crisis management is always the protection of human life. Important protective measures are shown and illustrated with an example.

What information does the media expect in a crisis and who should give it to them?

To maintain business operations, possible developments must be anticipated. This section shows what needs to be taken into account.

This course section explains how industry-specific risks can expand the scope of a crisis.

Why business continuity plans are essential to prevent economic losses due to legal consequences is shown here.

Thorough crisis follow-up is not a purely legal matter. This course chapter explains how to prevent future occurrences.